Terms of Service

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Agreement to Terms

By accessing or using the Moss Energy website and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Pre-Order Terms

Important: All Moss Energy products are currently available for pre-order only, with fulfillment scheduled for 2026.

  • Pre-orders are charged at the time of purchase
  • Estimated delivery is in 2026, subject to production schedules
  • We will provide regular updates on production progress
  • Pre-order customers receive a 10% discount with code EARLY10

3. Products and Pricing

  • All prices are in USD and subject to change
  • We reserve the right to modify or discontinue products
  • Product descriptions and images are for reference only
  • We strive for accuracy but cannot guarantee error-free information

4. Payment Terms

  • Payment is processed securely through Stripe
  • We accept major credit cards and other payment methods as displayed
  • You agree to provide accurate payment information
  • All sales are final for pre-orders unless otherwise stated

5. Shipping and Delivery

  • Free shipping on all orders within the United States
  • International shipping may be available with additional fees
  • Delivery times are estimates and not guaranteed
  • Risk of loss transfers upon delivery to the carrier

6. Refunds and Cancellations

Pre-Order Cancellation Policy:

  • Pre-orders may be cancelled within 30 days of purchase for a full refund
  • After 30 days, cancellations are subject to a 25% restocking fee
  • No cancellations accepted within 90 days of scheduled fulfillment
  • Refunds are processed within 5-10 business days

7. Edgar's Water Charitable Contribution

20% of proceeds from Edgar's Water sales are donated to vetted animal rescue organizations. This charitable contribution is non-refundable and is made quarterly to selected organizations.

8. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Moss Energy and protected by intellectual property laws. You may not use, reproduce, or distribute our content without written permission.

9. User Conduct

You agree not to:

  • Use our services for any unlawful purpose
  • Interfere with or disrupt our services
  • Attempt to gain unauthorized access to our systems
  • Submit false or misleading information

10. Disclaimer of Warranties

Our products and services are provided "as is" without warranties of any kind. We do not guarantee that our products will meet your specific requirements or expectations.

11. Limitation of Liability

To the fullest extent permitted by law, Moss Energy shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or services.

12. Indemnification

You agree to indemnify and hold Moss Energy harmless from any claims, damages, or expenses arising from your violation of these terms or your use of our services.

13. Governing Law

These terms are governed by the laws of Maryland, United States, without regard to conflict of law principles.

14. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website.

15. Contact Information

For questions about these Terms of Service, please contact us at:

Moss Energy
Email: formossenergy@gmail.com
Location: Baltimore, Maryland, United States